Just wanted to thank you for all your advice regarding Yuki. Have taken it all on board. She gets more and more confident each day. Fully vaccinated now, so can take her out and about. I am an Australian living in Tokyo and she sees more in a 10 minute walk in this city than a 1 hour walk back in Melbourne! Today she stepped down three stairs and walked onto our balcony by herself; both huge firsts for Yuki as she was too scared to do either. She still scares at noises and cars and strange things, but she gets over it and then moves on. She is not scared of people and other dogs. We have taken to stalking dog walkers in our area, which has made a difference with the stopping and starting on a lead, though this morning she did our block on her own freely. She is now hugely comfortable within our living room and actually a marvel at fetching and dropping the ball right back at your feet. Yuki just needs time to adjust from living a kennel environment to urban city life. She'll get there.