Thinking about opening a pet store....yes, seriously!

Two things missing here are good obedience classes and out of the ordinary equipment. We had to order the Gentle Leader and wait for delivery, instead of going to Petsmart or Petco and getting it the day our smooth collie showed up. No one sells clickers and you have to join the local bird club for behavior mod training. Needless to say, those techniques are best used on something with a beak.

A groomer who is familiar with the breed, esp the tendency to attack the water spray and blow dryer would save repeated explanations and assurances that these gentle dogs just need a hose without a sprayer, and a fan, not a blow dryer.

What would a dog cafe be like?
 
Barb i put a call into my friend I am going to see if I can get some %'s of what sells for you and maybe a store layout if that will help.

Fantastic! The biggest problem I'm having in my research is being able to build a reliable business plan. I can estimate expenses pretty well, but Gross Sales, Gross Margin are much, much harder.
 
I buy most of my food and toys online. Anna ate Taste of the Wild. I gave her boiled chicken breasts (no bones) as a treat. Have you thought of an on-line store?

Just adding my two-cents....
 
Fantastic! The biggest problem I'm having in my research is being able to build a reliable business plan. I can estimate expenses pretty well, but Gross Sales, Gross Margin are much, much harder.

I am going to ask her if she will talk to you and advice you on some things if that is ok with you. We also have another store that does really well you may want to look at their site. dogmaforpets.com if that address is not correct try googling dogma for pets baltimore. They sell very high end beds up in the 100's of $,books,of course good quality food etc, and have grooming and self dog washing. If you go to the take a tour link you can see how the self wash area is set up and a few of the little novelty items they sell. Cute signs,dogbone shaped paperclips,ceramic items etc. This store is huge. They also have yappy hours on friday and have refreshments,give out samples, and offer a small discount during that time.
 
Thought I'd reply before reading everyone else's post. So, these are just my opinion and why I shop how and where I do.

- large selection of dog food products - pre-fab or raw frozen. That is, would you choose your pet store by who sells the brand that you want or would you be open to other brands if the store offered other "attractions"
I go to the pet store that carries my dog food. And since you know all about how hard it is to find a good food, them carrying the food I want would be my "main attraction"

- price - I'm asking here about buying at the grocery store vs. a pet store.
Where do you buy your food currently.
I buy my dog food at a pet store. And I'll pay whatever I need to, in order to get the food I want. Meaning if I have to pay a ton for Orijen, I will. I'll just eat cheaper things. Dogs come first. lol Don't they? j/k

- location - how far would you drive
If I could get everything I wanted in one place, I'd be willing to drive 30 mins. Take into consideration that I live in a metropolis, so driving more than that for a pet store isn't realistic. We have too many where we are.

- shopping experience - do you expect trained and knowledable staff to help you make a decision?
Yes. It's the biggest reason for why I shop where I do. Most of the employees are pretty knowledgeable about most things. Food, not so much, but I don't expect them to do the type of research, say, Ashley does :P

- for unique product (e.g. leashes, collars, grooming supplies, speciality items) are you more likely to shop online or check your pet store first. How satisfied have you been shopping for these items at your pet store?
I do check my pet store first. Unfortunately, it typically costs a lot more than buying online. But when I need to see something first, I will usually end up buying it there, if it's under $50. If it's over, I'll check it out in-store, then buy online.

- how interested would you be in a store that offered pet supplies, as well as grooming and dog day care, or even a dog cafe?
I personally wouldn't want any of the rest. The groomer would scare me, I have a good daycare/training center, and I live in CA, we can go to a lot of outdoor eateries and have dogs with us. BUT, this is where things matter. 1. If you had a good groomer, who knew all kinds of dogs, and how to handled them, I'd probably go. i.e. if they can cut your pups right, then I'd go. Daycare, obviously it'd have to be a smaller place, so you'd most likely cater to smaller dogs. There's a lot that goes into daycare, the people who work for you, their qualifications, if they understand dogs body language, etc. Dog cafe, I guess it depends on what you have. OH!!! My pet store, has a pharmacy. That may be something else you can do.

- given the aging baby boomers with disposable income is there a market for "high end" pet experience?
I think this would depend on your area. Where I live, ohmigod, paying too much is almost a way of life. We have this one independent pet store, everything in it is always overpriced. What costs $10 at my store, can cost almost $15 there. But, they have a ton of cutesy collars, leads, and clothing. It's focused more on people who pamper and dress up their small dogs as accessories. Think Paris Hilton.

As you know, no matter what you open, you can't make everyone happy. For myself, I wish pet stores around me carried more agility stuff. And I don't mean equipment. Almost every single item I bought for my trials....I bought online. Because either no one carried it, or they charged twice as much. My main pet store....I go to because of their HUGE selection of "not PetCo/Smart" dog foods they carry and HUGE selection of "not PetCo/Smart" treats that they carry. I try to buy everything else there, but sometimes, PetCo/Smart just has what I need.

I hate to say it. But I go to PetCo for specific things, I go to PetSmart for specific things, I go to my independent pet store for specific things. Because all 3 carry different things. So confusing! lol.

One last story. My friend's friend opened up a pet store near my work. I was debating on checking it out. But sadly, I thought to myself, "what kind of idiot would open up a small store....a few blocks away from one of the biggest independent stores in town?" And I decided I didn't want to go anymore.

Sorry for rambling on and on. Although there are probably a few dozen pet stores in a 30 mile radius from me, not one store has everything I want. But that's okay, everyone has to have their niche. I say, figure out which one you want to be in, see what's in the area, what people want, etc. Like I said, living in SoCal, we have a lot of frou-frou shops that charge and arm and leg, but they do well, because the rich folk think it's a "boutique" and LOVE it! lol.

After reading what everyone else said, I'd have to say the variety of treats is also what brings me back to my store over and over again.
And now that I'm reading all this....I'm thinking online and catering to the "sport" dogs (which includes show dogs). Need to figure out how to start that company. One stop shop for those doing obedience, rally, showing, and agility. lol. not to mention flyball, dock diving, and tracking. Hmmm.....

Dangit, one more edit. As for advertising, as long as it's okay with the franchise, don't forget about all those "coupon" places. I know here, we have Groupon, LivingSocial, SuddenValues, etc. Not sure what they have up there, but it's a good way to get people out to the store (once it's open).
 
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- large selection of dog food products - pre-fab or raw frozen. That is, would you choose your pet store by who sells the brand that you want or would you be open to other brands if the store offered other "attractions"

Since I do my dog food research ahead of time, I go to a store and will only buy the dog food I intend to buy.

One thing that bothers me about the non-chain food stores in NY is they're not visually appealing. It's basically just a small store with 3 rows of dog food and some toys. I bet more people would shop there if they were nicer designed and more professional.


- price - I'm asking here about buying at the grocery store vs. a pet store. Where do you buy your food currently.


Pet Food Stores. They don't sell TOTW or Acana at grocery stores.


- location - how far would you drive

Before I moved, I drove an extra 15 mins to buy Bailey's food. There's a store much closer to me, but they never had price stickers on their bags of food. So every time I went there, they charged me a different price. One month they'd charge $12 and then $17 the next month. It was very annoying, so I stopped shopping there.

- shopping experience - do you expect trained and knowledable staff to help you make a decision?

I don't expect them to help me make a decision because I already did my own research, but I would like them to have some knowledge on dog food.

The majority of pet owners do not their own research, so I'm sure they would continue to shop at a store if the staff was very knowledgeable.

The other reason why I stopped shopping at the store closer to me is because they didn't have any knowledge of their dog food products. They didn't even know what Taste of The Wild ways. Before P&G bought out California Natural, I used to buy it at this store. The clerk tried to convince me to buy a different limited ingredient dog food, but I already knew it was terrible quality compared to Cali Nat.

It would make a huge difference if the clerk knew about pet food, even the ones they didn't carry. And if they knew about good/bad quality ingredients, knew something about the company.

- for unique product (e.g. leashes, collars, grooming supplies, speciality items) are you more likely to shop online or check your pet store first.

I usually check online first. I very rarely go to the store to specifically buy toys. Except for Kong toys because every store has them. If there was a store that sold quality grooming supplies like CC at a decent price, I would go there.

- how interested would you be in a store that offered pet supplies, as well as grooming and dog day care, or even a dog cafe?

Nail clipping is the only grooming Bailey has had at a pet store. A dog Cafe would be nice.
 
- large selection of dog food products - pre-fab or raw frozen. That is, would you choose your pet store by who sells the brand that you want or would you be open to other brands if the store offered other "attractions"

I would love if the store had a large selection of dog food products. I'm constantly looking for better food for my two furbabies and it would be fantastic if the store carried a good variety.
- price - I'm asking here about buying at the grocery store vs. a pet store. Where do you buy your food currently.

I buy food at Petsmart currently. The grocery store does not carry the food they eat.

- location - how far would you drive

I would drive 15-20 miles, but it really depends on how much I like the store. I would not mind driving further since we buy pet supplies about 2-3 times a month.
- shopping experience - do you expect trained and knowledgable staff to help you make a decision?

Trained and knowledgeable staff would be a huge plus!

- for unique product (e.g. leashes, collars, grooming supplies, speciality items) are you more likely to shop online or check your pet store first. How satisfied have you been shopping for these items at your pet store?

I would definitely buy specialty items at the pet store if they were available (like the Thundershirt). Often, I find that Petsmart lacks a good variety of organic dog treats. Another idea would be to offer locally made dog products.

- how interested would you be in a store that offered pet supplies, as well as grooming and dog day care, or even a dog cafe?

I would be interested in a grooming salon if I knew that the groomers were experienced in terms of grooming shelties. I love the idea of a dog cafe or perhaps a small dog bakery. I would love to be able to get some fresh baked biscuits and treats for my babies.

- given the aging baby boomers with disposable income is there a market for "high end" pet experience?

I believe there is definitely a large market for the high end pet experience. Even as a broke college student, I buy the highest quality products for my babies. You might even call them spoiled. Also, more and more families are adopting pets and they tend to have lots of income to spend.
 
I'll repeat what retailers state around here. Location, location, location.

A pet shop here started small and promoted his goods through alot of advertisements. Now he has grown into a larger store and doing great.

The stores that I see fail are the ones who do not promote their store. One failed because she only had high priced fu fu items for dogs.

I believe the vendors would help in a start-up also by having in store promotions on their dog food, cat food, bird food. The pet store I mentioned above sold more food with the vendors help, $10 off a bag of dog food with great experiation dates.

A family member started a small furniture store, eventually went larger. The store has alot of traffic and doing well. Great location for people traffic.

Welcome to the world of customer relations.

I wish you all the best with great success.
 
Why is there a "thumbs down" icon next to this thread? I think setting up a pet store is a great idea! Promote adoptions and sell good quality tried and tested stuff to the caring pet owners.
 
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